Refund Policy

Last updated: September 28, 2026
Applies to: EnduCloud Premium subscriptions and coach seats

            In short: if a new subscription is not for you, ask within 14 days
            of your first payment and you get all of it back. You can cancel at any time, and
            you keep what you paid for until the end of that month or year.
        

1. Who you bought from

Where you bought decides who handles the refund:

On the web (enducloud.com). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all web orders and handles refunds for them, under this policy.
In the iPhone app (App Store). Apple processes the payment, and refunds are requested from Apple at reportaproblem.apple.com under Apple's policy. We cannot issue App Store refunds ourselves.
In the Android app (Google Play). Google processes the payment, and refunds are requested through your Google Play order history under Google's policy. We can help with a request; write to us.

2. Your 14-day refund (web purchases)

If you start a new subscription on the web, monthly or yearly, Premium or coach seats, and ask for a refund within 14 days of its first payment, we refund that first payment in full. No reason needed.

3. Cancelling

Subscriptions renew automatically until you cancel. You can cancel at any time: for a web purchase in Settings > Subscription in EnduCloud or through the link in your Paddle receipt; for an App Store or Google Play purchase in that store's subscription settings. After you cancel, Premium (or the coach seats) stays active until the end of the period you already paid for, and nothing further is charged.

4. Later payments

Renewals after the first payment are not refunded, except where the law gives you a right to one, for example a proportionate refund for a period during which the service was not provided (Terms of Use, section 4). Nothing in this policy limits your rights as a consumer under mandatory law.

5. How to ask

Write to hello@enducloud.com from the email address on your account, or reply to your Paddle receipt. We answer within two business days. Refunds go back to the payment method you used; how long your bank takes to show it is up to your bank.

6. Who we are

EnduCloud is operated by Tomer Geminder, a sole proprietor registered in Israel. Contact: hello@enducloud.com. See also our Terms of Use and Privacy Policy.